Refund Policy

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A 14-day refund window applies to every protocol we sell. No exceptions by tier, by product, or by route.

The 14-day window applies to every protocol sold through this site. The window starts on the day of purchase. You have 14 days from that date to request a refund.

Email booking@rootcausemedclinic.com with:

  • Your name and the email address used at purchase
  • The protocol you bought
  • The date of purchase or order reference

A short reason helps us improve the product but is not required.

Refunds are issued back to the original payment method. Expect 7–14 business days for the refund to appear on your statement, depending on Stripe and your bank’s processing timelines.

  • Requests received after the 14-day window
  • Fraudulent claims (e.g., a chargeback filed while a refund request is already being processed)
  • Repeated abuse of the policy across multiple purchases

We assess these in good faith. If there’s a genuine reason for a delay outside the window, email us and we’ll consider it.

The 14-day window applies to every protocol sold through this site on identical terms, including any cancer-related or recovery-focused protocols. No protocol is subject to a separate or stricter refund process. If you’ve purchased one and it isn’t right for your situation, request a refund within 14 days exactly as you would for any other product.